The Moderating Role of Forgiveness in the Relationship between Work Engagement and Job Satisfaction

Justyna Mróz, Kinga Kaleta

Abstract


Employee satisfaction is significant both for the employer and for the employees. According to the Conservation of Resources (COR) theory, the resources, and especially their interconnection, are important for increasing satisfaction with life in many areas, including job satisfaction. Work engagement combines a high level of pleasure (dedication) with high activation (vigour, absorption). The aim of this study was to analyse the relationships between work engagement, dispositional forgiveness and job satisfaction among employees in an organization. Polish versions of the Utrecht Work Engagement Scale (adapted by Chirkowska-Smolak), the Heartland Forgiveness Scale (adapted by Kaleta, Mróz, and Guzewicz) and the Satisfaction with Job Scale (developed by Zalewska) were used. The sample consisted of 94 employees aged 20 to 54. The results revealed relationships between work engagement and job satisfaction. In addition, we incorporated the moderating role of forgiveness in the analyses. The outcomes indicated that the association between work engagement and job satisfaction tends to be stronger for employees with high positive forgiveness than for employees with low positive forgiveness.


Keywords


Conservation of Resources theory; forgiveness; job satisfaction; work engagement

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References


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DOI: http://dx.doi.org/10.17951/j.2019.32.4.179-195
Date of publication: 2019-12-31 17:08:28
Date of submission: 2019-05-12 12:27:49


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